整體而言可以把客戶關係管理系統(CRM) 的核心可分成五大區塊。每一區塊之間都有密切的關聯性，不應該獨立存在。您的企業是否有將這些資訊串接起來? 還是他們各自在自己的獨立系統裡。每當要撈取不同資訊時，員工們必須耗時的到不同的系統裡，更不用說要將這些資料整合在一個報表上了。

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