會員權益的玩法很多元，大致上可分為兩類1.金錢相關 2. 非金錢相關。舉例來說金錢相關的權益像是產品價格上的優惠折扣、免運費、免諮詢費等都是最常見的手法。非金錢相關的像是專屬的熱線、專屬的服務人員、專屬的VIP活動、付款條件上的優惠(例:不需要訂金)、更短的到貨時間、免排隊...

企業的客戶可分為兩大類，既有客戶及新客戶。新客戶的開發成本高，根據哈佛商業評論，發展新客戶的成本是挽留好客戶的5倍。近幾年我也在公司裡發現此趨勢。我們公司既有客戶占每年的營收約35%，這些客戶的成本及經營成本(時間、預算)遠低於開發新戶。如此高的既有客戶占比讓我們決定打造一個會員

LINK: amazon.com/author/dayweychen

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